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Jan. 31st, 2003 08:55 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
geekchickToday is Sweetmorn, day 31 in the season of Chaos, 3269.
Way back in like October, I decided that it was worth it to me to sign up for a new contract with SprintPCS to get the better calling plan. This comes with a one-year contract, but since in the previous 18 months or so I'd not had a single problem with Sprint, I thought I'd be okay with that.
I renewed my contract online, and something broke somewhere; I got my first bill and it was for $90 instead of the $50 or so it should've been since I went over my minutes the month before. Looking at the bill, it seems they have crappy error-checking or something and the transaction to sign me up (which I submitted all of *once*) had gone through ninetimes and they've charged me the $5 wireless web fee all nine times. I called, got past freakin' Claire (how can I despise someone so much who only exists in voice menus and stupid web graphics?) , and talked to someone who saw immediately what had happened and tried to help me get it fixed. Got the extra $40 removed, but guess what happened THEN? Eight $150 early termination fees for cancelling the eight extra contracts (all expiring the same day, even) that had been generated. I found that out when I got the next month's bill for $1200. So again with the calling, and this time I get someone who admits that he can't do anything about it, and then says his supervisor can't either because it's way over the dollar amount they're able to cancel. There's a "special department" for that, and he'll have them call me on Monday. Guess who doesn't call on Monday (or Tuesday or Wednesday or Friday)? I get a voice mail message more than a week later from *someone* there, who mumbles her name, about notes to my account and stuff being taken care of...but looking at my bill right now, it still shows a balance of $850, and they had the nerve to charge me a $17.50 late fee on top of that for not forking over $800. So now we're going on three months here to get their own fuckup fixed, which no one there seems to be able to do.
I. Am. Not. Happy. I don't have time to call them tonight and sit on hold for 45 minutes again just to be told "I can't do that, since it's such a high dollar amount", since I have to go to the grocery store and go pick C. up at Dulles. Someone should warn the call center folks to wear their asbestos underoos tomorrow though. (Yes, I know it's not their fault, and I try not to take out my anger at the morons who actually can't get off their asses to fix this problem on the people who answer the phones.)
At least I got around to renewing my memberships at The Nature Conservancy and the National Wildlife Federation before blowing a gasket over the chuckleheads at Sprint. And I'm even getting a cuddly wolf baby stuffie out of it (from NWF, not Sprint...from Sprint, I want someone's head on a platter).
Way back in like October, I decided that it was worth it to me to sign up for a new contract with SprintPCS to get the better calling plan. This comes with a one-year contract, but since in the previous 18 months or so I'd not had a single problem with Sprint, I thought I'd be okay with that.
I renewed my contract online, and something broke somewhere; I got my first bill and it was for $90 instead of the $50 or so it should've been since I went over my minutes the month before. Looking at the bill, it seems they have crappy error-checking or something and the transaction to sign me up (which I submitted all of *once*) had gone through ninetimes and they've charged me the $5 wireless web fee all nine times. I called, got past freakin' Claire (how can I despise someone so much who only exists in voice menus and stupid web graphics?) , and talked to someone who saw immediately what had happened and tried to help me get it fixed. Got the extra $40 removed, but guess what happened THEN? Eight $150 early termination fees for cancelling the eight extra contracts (all expiring the same day, even) that had been generated. I found that out when I got the next month's bill for $1200. So again with the calling, and this time I get someone who admits that he can't do anything about it, and then says his supervisor can't either because it's way over the dollar amount they're able to cancel. There's a "special department" for that, and he'll have them call me on Monday. Guess who doesn't call on Monday (or Tuesday or Wednesday or Friday)? I get a voice mail message more than a week later from *someone* there, who mumbles her name, about notes to my account and stuff being taken care of...but looking at my bill right now, it still shows a balance of $850, and they had the nerve to charge me a $17.50 late fee on top of that for not forking over $800. So now we're going on three months here to get their own fuckup fixed, which no one there seems to be able to do.
I. Am. Not. Happy. I don't have time to call them tonight and sit on hold for 45 minutes again just to be told "I can't do that, since it's such a high dollar amount", since I have to go to the grocery store and go pick C. up at Dulles. Someone should warn the call center folks to wear their asbestos underoos tomorrow though. (Yes, I know it's not their fault, and I try not to take out my anger at the morons who actually can't get off their asses to fix this problem on the people who answer the phones.)
At least I got around to renewing my memberships at The Nature Conservancy and the National Wildlife Federation before blowing a gasket over the chuckleheads at Sprint. And I'm even getting a cuddly wolf baby stuffie out of it (from NWF, not Sprint...from Sprint, I want someone's head on a platter).
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suckage with a smile.
Date: 2003-01-31 07:13 pm (UTC)Re: suckage with a smile.
Date: 2003-01-31 07:19 pm (UTC)Nah, it's not tragic, it's just annoying. I was less annoyed about it two months ago, I confess. When it starts potentially screwing up my credit, I get slightly more annoyed with them. I'm glad you got a chuckle out of it at least. ;)
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Date: 2003-02-01 12:47 am (UTC)no subject
Date: 2003-02-01 04:34 am (UTC)no subject
Date: 2003-02-02 05:17 pm (UTC)The purpose of this form is "For general telephone complaints including billing disputes, cramming, taxes on phone bill, telephone company advertising practices, telephone information services, unsolicited telephone marketing calls and faxes, and accessibility by persons with disabilities to telecommunications equipment and services."