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Jan. 31st, 2003 08:55 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
geekchickToday is Sweetmorn, day 31 in the season of Chaos, 3269.
Way back in like October, I decided that it was worth it to me to sign up for a new contract with SprintPCS to get the better calling plan. This comes with a one-year contract, but since in the previous 18 months or so I'd not had a single problem with Sprint, I thought I'd be okay with that.
I renewed my contract online, and something broke somewhere; I got my first bill and it was for $90 instead of the $50 or so it should've been since I went over my minutes the month before. Looking at the bill, it seems they have crappy error-checking or something and the transaction to sign me up (which I submitted all of *once*) had gone through ninetimes and they've charged me the $5 wireless web fee all nine times. I called, got past freakin' Claire (how can I despise someone so much who only exists in voice menus and stupid web graphics?) , and talked to someone who saw immediately what had happened and tried to help me get it fixed. Got the extra $40 removed, but guess what happened THEN? Eight $150 early termination fees for cancelling the eight extra contracts (all expiring the same day, even) that had been generated. I found that out when I got the next month's bill for $1200. So again with the calling, and this time I get someone who admits that he can't do anything about it, and then says his supervisor can't either because it's way over the dollar amount they're able to cancel. There's a "special department" for that, and he'll have them call me on Monday. Guess who doesn't call on Monday (or Tuesday or Wednesday or Friday)? I get a voice mail message more than a week later from *someone* there, who mumbles her name, about notes to my account and stuff being taken care of...but looking at my bill right now, it still shows a balance of $850, and they had the nerve to charge me a $17.50 late fee on top of that for not forking over $800. So now we're going on three months here to get their own fuckup fixed, which no one there seems to be able to do.
I. Am. Not. Happy. I don't have time to call them tonight and sit on hold for 45 minutes again just to be told "I can't do that, since it's such a high dollar amount", since I have to go to the grocery store and go pick C. up at Dulles. Someone should warn the call center folks to wear their asbestos underoos tomorrow though. (Yes, I know it's not their fault, and I try not to take out my anger at the morons who actually can't get off their asses to fix this problem on the people who answer the phones.)
At least I got around to renewing my memberships at The Nature Conservancy and the National Wildlife Federation before blowing a gasket over the chuckleheads at Sprint. And I'm even getting a cuddly wolf baby stuffie out of it (from NWF, not Sprint...from Sprint, I want someone's head on a platter).
Way back in like October, I decided that it was worth it to me to sign up for a new contract with SprintPCS to get the better calling plan. This comes with a one-year contract, but since in the previous 18 months or so I'd not had a single problem with Sprint, I thought I'd be okay with that.
I renewed my contract online, and something broke somewhere; I got my first bill and it was for $90 instead of the $50 or so it should've been since I went over my minutes the month before. Looking at the bill, it seems they have crappy error-checking or something and the transaction to sign me up (which I submitted all of *once*) had gone through ninetimes and they've charged me the $5 wireless web fee all nine times. I called, got past freakin' Claire (how can I despise someone so much who only exists in voice menus and stupid web graphics?) , and talked to someone who saw immediately what had happened and tried to help me get it fixed. Got the extra $40 removed, but guess what happened THEN? Eight $150 early termination fees for cancelling the eight extra contracts (all expiring the same day, even) that had been generated. I found that out when I got the next month's bill for $1200. So again with the calling, and this time I get someone who admits that he can't do anything about it, and then says his supervisor can't either because it's way over the dollar amount they're able to cancel. There's a "special department" for that, and he'll have them call me on Monday. Guess who doesn't call on Monday (or Tuesday or Wednesday or Friday)? I get a voice mail message more than a week later from *someone* there, who mumbles her name, about notes to my account and stuff being taken care of...but looking at my bill right now, it still shows a balance of $850, and they had the nerve to charge me a $17.50 late fee on top of that for not forking over $800. So now we're going on three months here to get their own fuckup fixed, which no one there seems to be able to do.
I. Am. Not. Happy. I don't have time to call them tonight and sit on hold for 45 minutes again just to be told "I can't do that, since it's such a high dollar amount", since I have to go to the grocery store and go pick C. up at Dulles. Someone should warn the call center folks to wear their asbestos underoos tomorrow though. (Yes, I know it's not their fault, and I try not to take out my anger at the morons who actually can't get off their asses to fix this problem on the people who answer the phones.)
At least I got around to renewing my memberships at The Nature Conservancy and the National Wildlife Federation before blowing a gasket over the chuckleheads at Sprint. And I'm even getting a cuddly wolf baby stuffie out of it (from NWF, not Sprint...from Sprint, I want someone's head on a platter).
Re: suckage with a smile.
Date: 2003-01-31 07:19 pm (UTC)Nah, it's not tragic, it's just annoying. I was less annoyed about it two months ago, I confess. When it starts potentially screwing up my credit, I get slightly more annoyed with them. I'm glad you got a chuckle out of it at least. ;)